Follow up to help, not pressure
After sending a quote, give the customer a little time to read it. Then send a short message asking whether the scope or timing needs clarification. The goal is to remove uncertainty, not to demand an answer.
For example: “Hi Sam, just checking you received the quote for the laundry repair. Happy to talk through the scope or timing if anything is unclear.” Personalise the message and keep it brief.
Use the quote as your reference
Mention the job and quote number so the customer can find it quickly. If they ask to change the work, send an updated quote rather than trying to track a new price across texts and calls. If the validity date is approaching, let them know without creating false urgency.
A simple rhythm
- Send the quote when promised.
- Check receipt and questions after a reasonable interval.
- Make one further follow-up if there is still no answer.
- Close the loop politely and leave the door open.
Learn from the response
If they choose another provider, thank them and, where appropriate, ask what mattered most. If they are waiting on timing or budget, record that for a useful future conversation. A respectful process can leave a good impression even when this job does not proceed.