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Help for Australian tradies with your workspace, customer quotes and your plan.
Quick help guides
Create a quote
Start with a blank quote, a template or one of your trade calculators. Free includes five new quotes per calendar month (UTC); revisions and saved-document downloads do not use another allowance. See Plan & usage for your reset date.
- Choose New quote or a trade calculator from your dashboard.
- Add the customer, scope and items. Review quantities, prices and business details.
- Save your draft, then review it before sharing.
Send a quote
Download a PDF or share a customer link. Direct email is available only when email sending is configured.
- Save the quote and check the recipient, prices and terms.
- Choose Download PDF to attach it yourself, or Create customer link and send the link yourself.
- If Email quote is available, review the recipient before sending. Creating a link alone does not mark the quote Sent.
Revise a quote
Shared and accepted quotes are locked so the version your customer saw remains preserved.
- Open the shared or accepted quote.
- Choose Create revision, or Open revision if a revision already exists.
- Edit and save the new draft. The original version and its acceptance remain separate. Share the revision when ready.
Deposits & payments
With Pro or existing beta access, add a percentage or fixed deposit and progress stages. Manual invoice payment tracking is included in Free. Jirvo tracks payments you record; it does not collect money.
- Set the deposit and any stages while preparing your draft quote.
- After acceptance, open the payment plan and create the relevant stage invoice or a full invoice.
- Record payments against the issued invoice. Check the amount paid and remaining balance.
GST & tax settings
Your saved business country and GST registration control tax and currency. Visitor location does not change them.
- Review your business details in My profile.
- In My business, set GST registration and inclusive or exclusive pricing. Australian GST-registered businesses use 10% GST.
- Add your ABN in your business details. Check each draft before sharing; historical documents keep their saved settings.
Customer acceptance
Customers can review and accept a valid quote link without signing in.
- Create a customer link for the saved quote and send it to your customer.
- The customer reviews the work and can select any offered optional extras before accepting.
- Acceptance records the supplied name, time and exact agreed version. Use a revision for later changes.
Invoices
Create an invoice from accepted work and record payments to track what remains outstanding.
- Open an accepted quote and its invoice/payment options.
- Create or open the invoice, review details and the due date, then save and issue it. Issuing locks the invoice details.
- Download the PDF to send yourself. Record partial or full payments against the invoice.
Contact support
Use the current support contact details on Help & support. For account deletion, choose Request account deletion in Your profile or Plan & usage. Send the prepared email to support for review. Sending a request does not cancel billing; support must confirm subscription cancellation before closing your account.
- Describe the problem and which page you were using.
- Do not include passwords, sign-in links or customers’ private details.
Trouble logging in?
Log in with the email address and password you used to create your Jirvo account. If you have forgotten your password, request a reset link. If you have not confirmed your email yet, request another confirmation link.
Open confirmation and reset links in the same browser where you requested them. If a link has expired, request a new one. Never share your password or email sign-in link.
Get a quote to your customer.
- Review the customer, job, prices and terms, then save your draft.
- Choose Download PDF to attach the file to your own email, or Create customer link to copy a link for review and acceptance.
- Send it to your customer using your usual email or messaging app.
Customers do not need an account to open a quote link. Anyone with the link can view it, so share it carefully. You can disable the link from the quote’s Customer link menu.
Direct email is available: choose Email quote, review the recipient and send. “Sent” means the email service accepted the message; it does not confirm inbox delivery.
If you received a quote and its link no longer works, contact the business that sent it for a replacement. Questions about the work, price or payment also go to that business.
Contact / Support
Legal operator: Jirvo.
Report a problem, suggest an improvement or ask about access, correction or deletion of your personal information.
support@jirvo.com.auTell us what happened and which page you were using. For privacy requests, contact us from the email associated with your workspace where possible. Do not include passwords, sign-in links or customers’ private details.
Read the Privacy PolicyRequest account deletion
In Plan & usage, choose Prepare a deletion request to open or copy an email to support. Add your account email and send the message. Opening the email does not submit it.
Download any quote and invoice PDFs you need first. If you have a subscription, check Manage billing or ask support for help: a deletion request does not cancel it. Support reviews ownership, saved records and subscription details, then explains the proposed action before asking you to confirm. Nothing is deleted automatically.
Open account settingsIf you cannot log in, use the support address above and tell us the email associated with your account. Do not send your password.