Privacy Policy.

About Jirvo

Jirvo helps Australian businesses prepare quotes, share them with customers and keep records of invoices and payments.

Legal operator: Jirvo.

Information the service uses

• Sign-in: Supabase Auth manages email/password signup, email confirmation, sessions and password recovery. Jirvo uses your verified Supabase user ID and email address to identify your workspace. Authentication cookies keep you signed in.
• Your business: the location, contact details, business identifiers, logo, rates and payment instructions that you enter.
• Your work: customer names, email addresses and job addresses, quote items and terms, trade estimates, templates, follow-up notes, invoices and manually recorded payments.
• Customer activity: quote acceptance details, including the name entered and the recorded acceptance time. When direct email is enabled, the service also stores the recipient, message contents and sending status.
• Service operation: the hosting and sign-in providers process technical request information, such as IP addresses and browser details, to operate their services and diagnose errors. Jirvo uses short-lived hashes of email addresses and IP addresses to limit confirmation-email requests. These limit records expire from use after an hour and are removed after 24 hours when further requests are processed.

Public website statistics

When enabled, Jirvo records page views on selected public pages, a broad traffic-source category and mobile/desktop screen-size group. On the public concrete calculator it also counts allowlisted actions, such as selecting or adding a shape, reaching a valid calculation and clicking the quote link. Measurement values, prices and the calculation breakdown are not included in these events. A random identifier in browser-tab session storage helps estimate visits within a UTC day. The server stores a daily hash of this identifier and a separate daily hash of the network address to limit excessive requests; raw IP addresses, full referrer URLs, query strings, form entries, email addresses and customer quote content are not stored in these statistics. This first-party collector does not forward these records to advertising services or third-party analytics scripts. Optional Google Analytics is separate and described below.

Statistics are visible only to the authorised site-owner account. Signed-in browsers and private account/customer quote pages are excluded. The collector respects Do Not Track and Global Privacy Control signals. Records outside the rolling 30-day window are removed when collection next runs. Counts are estimates, not identification of individual people.

Why information is used

Information is used to identify your workspace, save and retrieve your work, calculate and generate documents, provide customer quote links, record acceptance and payments, and support the operation of the service. Add only information you are authorised to use and that is needed for the job.

Optional Google Analytics

If you allow Google Analytics, we use it to understand visits to Jirvo’s public pages, including our articles, templates and calculators. It uses cookies and sends browser, device and usage information to Google. We configure our pageview events to omit URL query strings and fragments, form entries, calculator measurements, prices and customer quote content. Private account, billing and customer quote pages, and signed-in browsers, are excluded from this tracking.

You can use Jirvo without allowing Google Analytics and change your choice below. We honour Do Not Track and Global Privacy Control for this optional collection. Declining it does not change the separate limited first-party statistics described above. Turning it off stops future collection; it does not automatically delete information previously received by Google. Your preference and Google Analytics cookies are configured to expire after up to six months. Google’s property retention is separate from our first-party 30-day cleanup.

Google Privacy Policy

Who can see it

Your saved workspace requires sign-in. Customer quote links are different: anyone who has a link can view that quote and use its acceptance flow. The customer version includes your business details, customer and job details, prices, terms and payment instructions. Private rate settings, estimator worksheets and follow-up notes are not included.

The business controls who receives its PDFs and links. Disable a link from the Customer link menu if it should no longer be used. This does not recall PDFs, emails or copies already shared.

Hosting and other services

Jirvo is deployed through OpenAI Sites on Cloudflare application services. Workspace records are stored in Cloudflare D1 and uploaded business logos in Cloudflare R2. Supabase provides authentication; the application does not currently use Supabase to store your quotes, customers or uploaded files. Resend delivers account confirmation and password-reset emails through the configured Supabase email service. If direct quote email is enabled, Resend also processes the recipient, email message, quote PDF and customer link to send that email. No particular country of storage is promised by this beta notice.

Stripe is integrated for subscription checkout and billing management when enabled. Jirvo stores billing identifiers and subscription status; card details are entered on Stripe’s hosted pages rather than in Jirvo. These providers have their own privacy information: OpenAI, Cloudflare Supabase, Stripe and Resend.

Correcting, keeping and deleting information

You can update business details and location, edit saved customers and remove saved customer contacts. Quotes and invoices keep saved snapshots; deleting a contact does not remove it from existing documents. Shared and accepted quotes are locked, so changes require a revised quote.

Jirvo stores saved records so you can return to your work. The beta does not currently offer complete workspace deletion or a fixed retention period for those records. Removing a customer contact does not remove it from past quotes or invoices, and disabling a quote link cannot recall PDFs or links already shared. Keep your own PDF copies of records you need.

For access, correction, deletion or privacy questions, contact support@jirvo.com.au. If you ask about your workspace, use its account email where possible so the request can be checked. If you are a customer receiving a quote, contact the business that prepared it about the information it holds.

Requesting account deletion

Your profile links to the deletion request, where you can prepare an email in Plan & usage, or contact support directly. You must send the email to submit your request. Preparing or copying it does not send it, delete records or cancel a subscription.

Support reviews the request and verifies account ownership before proposing any action. The review covers your saved records, active customer links and any subscription. Support must confirm subscription cancellation and review any pending payments before completing account closure. Support will explain the scope of any deletion, records that need to remain and the next steps, and ask you to confirm before permanent action. Download copies of documents you need first.

Complete workspace deletion is not automatic and a fixed completion or retention period has not been published. Copies already sent to other people cannot be recalled. You can ask support to stop a request before permanent action has taken place.

Details being finalised during beta

A retention and deletion schedule for saved records and provider data-location details have not yet been published. Contact support@jirvo.com.au with questions about these arrangements.

Updates to this notice

This page will be updated as the beta changes. Review the date above when checking how the service handles information.